Frequently Asked Questions

Are you bonded and insured?

Wild Things Pet Services and its employees are fully bonded and insured through KennelPro.  We hold a $2,000,000 liability policy that covers damage or injury due to negligence or neglect, and a $50,000 bond policy that protects our clients from loss as a result of theft. 

How do I know I can trust my dog walker or pet sitter?

Wild Things Pet Services hires only skilled and experienced employees, not independent contractors. What does this mean to you? By law, a company is not legally allowed to train independent contractors or direct them in how a job is to be performed. In other words, there is no quality control. In order to guarantee that all of our clients receive exceptional care, Wild Things employees undergo extensive background checks, thorough training, regular monitoring and coaching, and continued learning opportunities.

Do we get to pick our dog walker or pet sitter?

Wild Things Pet Services will assign you a dog walker or pet sitter based on the needs of your pet, the sitter’s experience, service area, and availability. We do our best to pair our clients with the perfect sitter for their needs. If for any reason you feel we didn’t get it quite right, we are happy to work with you to find a suitable alternative.

Does our dog walker or pet sitter change every day?

Our goal will always be to develop lasting relationships and have a consistent walker/sitter coming to visit your pets each day. However, we serve an extremely large number of clients each day that all have varying needs and schedules so by necessity our schedules need to be able to flex with our clients. We will always strive for consistency when it comes to scheduling but unfortunately, it is not something that we are able to guarantee. 

Do you have experience working with special needs pets?

We are proud of the wealth of knowledge and experience our team brings to the table. Some of our sitters are current or former vet techs, many more have cared for special needs pets or have some of their own. We have experience with oral medications (pills and fluid), diabetic injections, injury management, severe arthritis, hip dysplasia, seizures, blindness, deafness, and more.

Do you work with aggressive or territorial pets?

For the safety of our employees and the well-being of your pets we do not work with aggressive or territorial animals.

Do you provide updates after your visits?

Absolutely! We email journals after each visit detailing who pottied, who pooped, what tasks were performed, and what kind of fun we had during our visit. We are also happy to text you or leave paper notes if you prefer.

Do you work nights, weekends, or holidays?

Yes, yes, and yes! We work 365 days a year from 7:00am to 10:00pm. We strive to be there for you each and every time you need us.

How do we schedule or cancel services?

We utilize an online, mobile friendly, scheduling system that makes requesting services a breeze.  Click here for a tutorial on how to navigate your client account and request your upcoming visits!

Not tech savvy? We are here to help you with your requests through call or text at 630-405-5121, or through email at [email protected].

How much notice do you need to request a service?

We recommend a minimum of 48 hours notice for all non-holiday dog walking and standard pet sitting services. However, we will always do our best to accommodate any short notice requests.

We recommend a minimum of 7 days notice for new clients and clients that would like a meet and greet with their pet sitter.

We recommend a minimum of 6 weeks notice for all dog boarding, overnight pet sitting, and holiday pet sitting. The earlier the better as space is limited and in high demand!

What is your cancellation policy?

We understand that life is unpredictable and sometimes plans change. There is no penalty for canceling appointments up to the day before the services are scheduled. Visits canceled on the same day will be charged 50% of the service fee.

Is there an additional charge for additional pets?

We do not charge extra for additional pets. However, if we do not believe we can complete the tasks requested of us in the amount of time allotted we will require longer visits to be scheduled. We will always be reasonable and honest in our assessments and may request a trial run in order to make an informed decision.

How do we pay?

We reserve the right to request payment in advance of services. However, we typically bill our clients after services have been completed. Our system automatically issues invoices every Monday for the previous 7 days services and payments can be made directly through our software system.

Cash payments are not accepted at any time.

How do we contact you in the event of an after-hours emergency while our pet is in your care?

Our office hours are 8:00am to 6:00pm Monday through Friday, and 10:00am to 2:00pm on Saturdays. Our office is closed on Sundays. If you have an after-hours concern or emergency regarding the health and safety of your pet while they’re in our care, you can text or call our emergency line at 630-423-5355.

How do we get started?

Contact us today to get the ball rolling! We’ll schedule your complimentary meet and greet and set up your account in our online scheduling system.

Contact Us!